Shipping and Returns
Regulations set forth by the Italian Consumer Code state that personalized/custom-made products are not eligible for the right of return.
However, ONEBra‘s policy is as follows:
Bra Returns: Returns for a bra that does not meet expectations must be made within 14 days of delivery according to the following criteria:
- Send an email to: info@onebra.it, with the subject line “ORDER NUMBER-REFUND REQUEST”.
- The return must be arranged and paid for by the User. The product must be returned intact, with the internal label in perfect condition, must not have been worn, and must be returned in its original box.
- Once the product passes our quality control check, and within 30 days from the date the item is returned, ONEBra will issue a refund for the order via bank transfer.
Should the returned product fail ONEBra‘s quality control and is found to be damaged or not intact, ONEBra reserves the right to send the item back to the sender at the sender’s expense.
MODIFICATIONS: If modifications to the prosthesis or bra are needed, you can return them to our company by contacting our support service at +39 3514874345 and providing your order number.
- The first MODIFICATION is FREE of charge for the User.
- The ONEBra team will contact the User to verify the criteria for initiating the product collection and return process.
REPAIRS: If repairs to the prosthesis or bra are needed, you can return them to our company by contacting our support service at +39 3514874345, providing your order number and attaching several photos of the required repair.
- The ONEBra team will contact the User to verify the criteria for initiating the product collection and return process.
- ONEBra offers a REPAIRS service for the following cases:
- Wear and tear of the bra’s internal pocket structure;
- Wear and tear of the prosthesis’s external lining;
- Breakage of the prosthesis’s internal core.
- Once the products are received, the ONEBra team will evaluate the necessary repair and provide a corresponding cost estimate.
Product Delivery
Deliveries are made to the address provided by the User and by the methods indicated in the order summary.
Upon delivery, Users must check the contents of the package and promptly report any issues to the contact details provided in this document or as described on the delivery note. Users may refuse to accept the package if it is visibly damaged.
Delivery times vary depending on the product purchased. For a custom-made product like our ONEBra prosthesis, delivery times are between 20 and 30 days. During busy commercial periods, such as Black Friday, Christmas, and the summer break, delivery times may be delayed.
Failure to Deliver
The Owner is not liable in any way for delivery errors resulting from inaccuracies or omissions made by the User when completing the purchase order, nor for any damage or delays occurring after the package has been handed over to a courier appointed by the User and not proposed or approved by the Owner.
If the goods are not delivered or collected at the specified time or within the specified deadline, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or to agree on further arrangements.
Unless otherwise specified, any delivery attempt from the second one onwards will be at the User’s expense.
Payment Methods
Details of the accepted payment methods are highlighted during the checkout process.
Some payment methods may be subject to additional conditions or incur extra costs. Detailed information can be found in the relevant section of this Website.
All payments are independently processed by third-party services. Therefore, this Website does not collect any payment data – such as credit card numbers – but receives a notification once the payment has been successfully completed. For further information on the processing of personal data and your related rights, please refer to the privacy policy of this Website.
Should a payment made by one of the available methods fail or be rejected by the payment service provider, the Owner is not obligated to fulfill the order. If the payment is unsuccessful, the Owner reserves the right to request reimbursement from the User for any related expenses or damages.